Dear ........
We have been instructed to contact you regarding the bond from ......... It?s been 2 months since we left the property and we still have not received our deposit back. The problems Einir originally gave us are as follows;
We were told the carpet in the lounge smelt of dogs. The carpet did not smell of dogs and we have two witnesses to confirm this. We were quoted £100 for cleaning.
The cooker was dirty but not 6 months dirty. We have photographs and two witnesses to confirm this. The cooker was black when we moved in and black when we left. However before we left Sam did give it a good scrub with some oven cleaner. We were quoted £50 for this doing which is an absolute joke.
The garden was perfect when we left but the staff at the Blaenau office did not go to check the house until two weeks later by which time the garden seemed overgrown. We were quoted £70 for this.
Two kitchen doors fell off. You yourself told us not to worry when you came to do the 3 monthly inspection. We also have three witnesses who will confirm the kitchen was a wreck. Most of the other doors are falling off anyway so they?ll fall off for the next tenant. I will be writing them a letter and will stand up in court if you try to take a penny off them. We informed Einir a week after we moved in that one had fell off she replied that Chris would come and have a look. In six months he did not make any effort to come and see the kitchen even though we reminded him at least every two weeks. We told you we were leaving at the end of the tenancy and you said we were welcome back at any time as we were perfect tenants. We were quoted £75 for this which later reduced to £50 then £24.
The bathroom door needed replacing and fitting which we agreed to. After all we did break it. We would like to point out that we paid £25 for a rubbish and ugly door when we offered to buy a very nice solid wood one for £15 and fit it ourselves. This wasn?t good enough for the landladies. We feel the mess your builder made is your responsibility. After all the tenancy had ended at that point and we had left. Also he should have put a sheet down to catch the sawdust. We were quoted £25 for the door fitting.
The Blaenau office Tried to take the full £370 even though all the quotes added up to £320. These were the quotes that Einir gave us over the phone and were written down on the 1st of June when we drove 300 miles and spent £60 in diesel to sort out this mess. We confronted her about this but she shrugged and said ?I don?t really know?. The carpet did not smell of dogs but we put some shake and vac down (cost £5 approx for two cartons and took ½ an hour). We cut all the grass which was overgrown but wasn?t when we left (cost nothing but took an hour). Cleaned the oven (cost £5+ for this nasty acid and took ½ an hour work but left it for 4 hours).
After we had spent 2 hours work and spent £10 we called Chris Thomas, he left us waiting 2 hours before he came even though we made an appointment at 3. He said it was all fine and we left to go to the office. Enid wouldn?t log in to the DPS to return our bond, we tried to sort it out but she said she needed to call a few people. The shop closed, we went home and she phoned us a week later to give us a whole new list of problems. These problems are listed below;
The kitchen cupboards (see above) at a cost of £50 which was reduced to £24 after we told her they weren?t getting a penny.
The ?rubbish? they said needed removing was a perfectly good mattress intended for the next tenant and the old bathroom door that your workman left. When we moved in there were piles of rotting food and other household mess left behind the kitchen extension, as well as a pile of rubbish in the shed. We have two witnesses to verify that. We cleared this up without fuss. Cost quoted £15
Cleaning of the cooker and hovering of the sawdust your builder left. The oven was spotless, 20 million times better than when we moved in. Cost quoted £10
The doormat was missing. We threw this doormat in the bin because it stunk of urine. Dave thought you should have the money for the new one, I begrudgingly agreed but I?ve seen an identical one in Argos for £3.99 regardless we agree to pay the £10 you asked for.
Bathroom door (see above) we agree to pay £25 for the door fitting.
In conclusion we agree to pay £35 for the door and doormat but nothing else. I am sending a letter to the Blaenau office on Monday the 12th of July giving 30 days notice before I take this to court. If we do end up going to court I?ll be applying for the costs involved driving down there on the 1st of June to fix your imaginary problems. I invite you to try and sort this out before then but I won?t pay anything else other than the £35 I?ve already stated.
Regards
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