This is the main letter to accompany my proof. I need to send this to the DPS to get my bond back through the mediation service. I've shortened it from 4 A4's to 2, is it still too long? Thanks.
To whom it may concern,
We moved into 1 Bryn Tegai on the 17th of November 2009. The employees at Bob Parrys are Einir Williams and Chris Thomas. The boss is Paul Cassidy.
On leaving the property we were informed that the living room carpet smelt of dogs. We were to be charged £100 for this to be cleaned. They did not smell of dogs. Please refer to enclosed witness letters.
We were also told we owed £75 for fixing the kitchen cupboard doors. This was reduced to £24 after many arguments. The first time we opened the cupboard door under the boiler it fell off. This door had been repaired quite poorly a few times. We examined the rest of the kitchen units and found them all to be in a similar state, all having had many repairs all of the same questionable quality. We went down to Bob Parry?s straight away to report the poor quality of the kitchen. We requested that someone from Bob Parry?s office come round and inspect it. We were assured that Chris Thomas would be round the following week to do so. Mr Thomas never came to do this, despite requesting this at least 5 more times in the following months. A couple of months into the tenancy, the door directly under the sink fell off in the same manner as the other door. Which we also reported. The 3 monthly inspection came round and Paul Cassidy came to inspect the property, as per the tenancy agreement. He saw the kitchen and told us not to worry about it as it was clearly worn and in a bad state of disrepair. We believe we should not be liable for repairs that existed prior to the start of our tenancy. Please refer to enclosed witness letters and photographs.
On leaving the property we were informed that the garden was overgrown. We were told this would cost £70 to rectify. We trimmed and tidied the garden a week before leaving, which was approximately the 6th November. The garden was still tidy when we left. The property was not inspected until 3 weeks afterwards, during which time there was plenty of sun and rain. Obviously given these conditions any garden would start to look unkempt. Please refer to witness letters and photographs.
We were also informed that the oven needed cleaning. This amazingly was to cost £50. We have photographs of the state of the oven when we moved in, if you refer to these you will see that it was pretty black. Sam tried to clean the years of grime from it before we left, unfortunately with not much success.
During the tenancy we accidentally broke the bathroom door whilst moving furniture. We agreed to replace this at a cost of £25, which we paid. A cost of an additional £25 for it?s fitting is due, which we agreed should be taken from the bond. The above figures add up to:
Cleaning of carpet - £100
Fixing cupboards - £75
Cutting grass - £70
Cleaning oven - £50
Fitting of bathroom door - £25
Total - £310
Bob Parrys applied to the DPS for the full £370. When we queried why the full amount had been applied for with Einir Williams, she could give no explanation and stated, ?I don?t really know?.
On the 1st June 2010, for the sake of good relations and a speedy resolution to this situation we came down from South Yorkshire to Blaenau, which is around a 300 mile round trip, to try and sort out these problems.
We sorted the issues with the carpet, the garden and cleaned the oven (needed industrial cleaner). Please see enclosed photos. After this we rang Chris Thomas to come and inspect the property. On inspection of the work carried out he stated that he was happy that the problems had been rectified. There was only the matter of the kitchen units. We were happy to go into dispute over the £75 for the units.
We went down to the office to complete the DPS online forms. We competed our part then Einir started to make excuses and to stall when it came to do their part. She phoned Paul Cassidy and then the landlady. She stated that the landlady wasn?t available and she couldn?t complete the DPS form until she had spoken to her. By this time it was around 5pm and the office was closing so we had to return home.
A few days later we received a phone call from Einir stating that the landlady was not happy and gave us a new list of problems. These are as follows:
Rubbish removal (mattress and sawdust)£15Disagree
Cleaning of oven and sawdust£10Disagree
New doormat£10Agree
From last list; Kitchen cupboards£24Disagree
From last list; Bathroom door£25Agree
Total£84
The mattress was not rubbish, we will be claiming against landlord for return of this under the Torts (Interference with Goods) Act 1977. The old door was left by the builder after fitting the new door, we believe it was their contractors responsibility to move it. It also wasn?t on the first list and when Chris Thomas checked the house on the 1st of June he said nothing about it. Einir told us we shouldn?t have left anything there yet when we moved in there was rotting food behind the extension, the garage was full of rubbish and wood, toys dumped in the front garden etc. We removed all of this rubbish at our own expense.
Cleaning of the oven was already done and if you look at the photographs I think you?ll agree that it?s 100x better than when we moved in. Cleaning of the sawdust that the builder had left we believe was the contractors responsibility to clean it up or to have put a sheet down to catch it.
Neither was on the first list and when Chris Tomas checked the house on the 1st of June he said nothing about it.
The doormat was thrown away because it stunk of urine. Maybe we could have cleaned it but it was also in a bad state of disrepair. We agree to £10 being deducted for the doormat.
The Kitchen and bathroom have already been covered.
Thank you for reading and I hope you see them for the cowboys that they are.
SignedSigned
 |
HOME
· Carpet flooring
BUY & FIT CARPET FLOORING
· Carpet Fitting
· Wholesale Carpet
· Carpeting Quotes
· DIY Carpets
· Carpet stairs
· Carpet Right
· Wilton Carpet
· Allied Carpet
CARPET MAINTENANCE & CLEANING
· Carpet Cleaning
· Carpet Cleaning Service
· Carpet Cleaner
· Vax Carpet Washer
· Carpet Steam Cleaner
· Karcher Carpet Cleaner
· Carpet Cleaner Kent
· Bissell Carpet Shampoo
TYPES OF CARPET
· Bathroom Carpet
· Kitchen Carpet
CARPET FLOORING ON THE WEB
· Carpet articles and questions
MORE LINKS
|
