Ok so we were living there for 6 months under a shorthold tenancy (moved out 3 weeks ago). The house was a mess when we moved in; the boiler was leaking, the kitchen doors had mold growth on them, 2 of them subsequently fell off as soon as we opened them. The gas fire and pipes were condemned by the electrician doing the safety checks, the hedges were so overgrown we couldn't even reach the tops (the neighbours asked us to ask them to cut them down a bit). There was a huge pile of rubbish (household waste) in the back "garden". They made us jump through so many hoops so we could rent this dump. I didn't know of any of these things when we went for the viewing.
The letting agent has decided we wrecked the kitchen, we didn't keep the gardens tidy, the downstairs carpet smells of dogs (which it might, we do have dogs) and the oven needed a more thorougher clean. All this added up to £250 for repair and cleaning. but they've applied through the DPS for the whole £370! We didn't wreck the kitchen, it was wrecked beforehand, the gardens were strimmed 2 weeks before moving out (they went to see it 2 weeks after that so 4 weeks growth in the middle of summer). I cleaned the oven and the worst the carpet would need is some shake n vac!
Anyway to the question; What can I do about this? The agent is 200 miles away, the lady doesn't know her rectum from her elbow and the boss is never there. I phone and phone, e-mail and e-mail only to get a reply off the stupid mare saying he's not there. I'm fuming, what can I do? I took some photos when we moved in but only after the doors fell off. I didn't think to photograph the smell or the oven. I asked the guys that helped us move and they said there was no doggy smell.
What's SOL? We didn't do either. Isn't that the agents job?
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