Hi Guys
We have had a landlord asking us to collect keys from a current letting agent to have a look and give our thoughts on taking the property management over. The current agent has charged the landlord £1700 to clean, paint the lounge and re-carpet the lounge and 1 bedroom which seems very expensive. They are refusing to provide invoices for the work carried out therefore she is refusing to make payment. They are witholding her keys to the property. Are they allowed to do this, she is more than willing to pay if they would provide invoices.
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